Professional Customer Service - How to build customer satisfaction in direct contact

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Professional Customer Service – How to build customer satisfaction in direct contact | 03.10

When?

Date: 03.10.2024

Time: 08:30

Two-day training

Where?

Building: Gate B

GFKM

Price

2250 zł - for residents

2250 zł - for non-residents

People may forget what you said, they may forget what you did, but they will never forget how you made them feel.

Customer service is about building positive customer emotions.
In order to build these emotions in a conscious and beneficial way for the company, it is worth mastering certain practical tools.

Who is it for?

The training is intended for customer service employees or other people who work with customers.

Telephone customer service consultants
Customer service employees (sales department, help desk, complaints department)
Employees of offices, administration, reception

Training methods

The training is conducted using the workshop method, based on individual and team exercises and simulations of conversations with customers.
Participants will practice the most important moments of customer service.
Training prepared on the basis of company standards or scenarios based on the work of the participants.

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